Worker in white hard hat inspects insulated pipes while holding a laptop in a mechanical room
Commercial Heating

Commercial Heating System Fault Diagnosis

Commercial heating issues are rarely obvious. This fault diagnosis service is a structured on-site investigation to identify the root cause of breakdowns, poor performance or intermittent heating, so you can make the right repair decision and get the system back to safe, reliable operation.

More information

What commercial heating fault diagnosis covers

A focused diagnostic visit designed to find the fault, explain it clearly, and set out the practical next steps.

  • Initial system assessment and safety checks (gas, water pressure, electrics and controls as applicable)
  • Fault finding on boilers, plant and distribution (pumps, valves, pipework and emitters)
  • Control and temperature investigation (timers, thermostats, zone controls, sensors and wiring)
  • Checks for common causes of lockouts, loss of heat, poor circulation and noisy operation
  • Evidence-led conclusions, not guesswork
  • Clear recommendations for repair, parts, or further specialist testing if required

When this service is the right fit

Book fault diagnosis if your site has any of the following:

  • No heating or hot water, or recurring boiler lockouts
  • Cold spots, uneven heating, slow warm-up or poor heat output
  • Pressure loss, frequent topping up, or signs of leaks
  • Unusual noises from plant, pumps or pipework
  • Controls not responding, heating running at the wrong times, or zones not working
  • Repeated call-outs without a lasting fix

How the diagnosis is carried out

The visit starts with questions about symptoms, recent changes, and any previous repairs. Testing then follows a logical sequence, typically moving from obvious faults to component checks and control verification.

Where possible, you will be shown what has been found and why it matters. If the issue needs parts, access permissions, or further intrusive investigation, you will receive a clear plan and options before work continues.

What happens after diagnosis

You will get a plain-English summary of findings and recommended actions. If repairs are needed, you can expect a prioritised scope (urgent versus planned), likely timescales, and any compliance or safety considerations relevant to commercial heating systems.

If you prefer ongoing assurance, diagnosis can feed into a planned maintenance approach to reduce repeat faults and unplanned downtime.

Frequently Asked Questions

What types of commercial heating systems can you diagnose?
Most common commercial heating setups can be diagnosed, including boiler plant, pumps, zones, valves and control circuits. If specialist equipment or third-party systems are involved, you will be advised early on what is required.
Will you be able to fix the issue on the same visit?
If the fault is minor and safe to repair without parts, it may be resolved during the visit. If parts or additional access are needed, you will get clear repair options and next steps before any further work is booked.
Do you provide a written report of the findings?
Yes, you can request a written summary of what was tested, what was found, and recommended actions. This is useful for landlords, managing agents and maintenance records.
How do you minimise disruption to tenants, staff or customers?
Fault finding is planned to focus on the quickest route to an accurate diagnosis, with clear communication on any required isolations. Where shutdowns are needed, you will be advised of likely duration and alternatives where possible.
Is this suitable for compliance-focused sites and managed properties?
Yes, the process is structured and evidence-led, which supports maintenance documentation and decision-making. If any safety issues are identified, you will be informed immediately along with the required remedial actions.

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