Frozen Pipe Thawing

What frozen pipe thawing covers

This service is designed to get water running again without causing further damage, and to confirm everything is watertight before we leave.

• Locate the frozen section and assess the risk of a split or leak
• Isolate the water supply where required to prevent flooding
• Thaw internal pipework using controlled, safe methods
• Check joints, fittings and valves for cracks or movement
• Repair or replace any failed sections or components
• Restore supply and test for leaks and correct operation

When this service is most useful

Frozen pipe thawing is typically needed when you have no water from cold taps, toilets that will not fill, or a sudden loss of pressure during cold weather. It is also important if water returns and you notice damp patches, staining, or dripping, as splits often show up during thawing. Landlords and small premises often book this service to minimise disruption and prevent hidden water damage.

What happens during the visit

We start by identifying the likely freeze point and checking stopcocks, pipe routes, and any exposed sections. Where needed, the water supply is isolated and the area is protected, then the pipe is thawed gradually to reduce stress on fittings and minimise the chance of a burst. Once flow returns, we inspect for leaks and carry out repairs before re-pressurising and testing.

After thawing: checks and prevention

After testing, you will be advised on practical steps to reduce repeat issues, such as improving insulation on vulnerable pipe runs and keeping background heat on in cold snaps. If any pipework is already weakened, we will explain the options for replacement so you can avoid a further failure later. Where appropriate, we can also check nearby valves and fittings for early signs of seepage.