Emergency Boiler Breakdown

What an emergency boiler breakdown visit covers

An emergency call-out focuses on safety first, then restoring service as quickly as possible.

• Quick triage on the phone to understand the fault and any safety concerns.
• On-site diagnosis of the boiler and heating controls.
• Safety checks and isolation of gas, water, or electrics if required.
• Attempted repair there and then where practical and safe.
• Restoring heating or hot water where possible (for example, re-pressurising, resolving simple control issues, addressing common component faults).
• Clear explanation of what failed, what was done, and what to do next.
• If a same-day repair is not possible, a make-safe and stabilise approach with follow-up options.

When this service is the right fit

Book an emergency boiler breakdown visit if you have:

• No heating or no hot water.
• A boiler that keeps cutting out, displaying fault codes, or losing pressure.
• Signs of a leak around the boiler or heating pipework.
• Unusual noises, burning smells, or a carbon monoxide alarm concern.
• A tenant or customer without essential heating or hot water, where you need urgent attendance and clear documentation.

How the call-out works

You will be asked a few key questions about the boiler type, symptoms, and any immediate risks. An engineer attends within the earliest available window, including outside normal hours when needed.

On arrival, the system is assessed, the fault is diagnosed, and you are talked through the options before repairs proceed. Where the appliance is gas-fired, a Gas Safe registered engineer will handle the work and complete the relevant checks.

After the breakdown is resolved

Once the heating and hot water are restored, you will be given guidance to prevent repeat issues where possible. If further work is recommended, you will receive a clear scope of works and a plan for parts ordering or a return visit.

If the breakdown points to wider issues (for example, system sludge, pressure problems, or failing components), you can also arrange follow-on repairs or servicing to improve reliability.