Emergency No Hot Water

What the emergency no hot water service covers

This service focuses on fast diagnosis, safety, and restoring essential hot water.

• Initial triage to understand the fault and any safety concerns
• On-site fault finding on boilers, hot water cylinders and associated controls
• Safety checks and isolation of gas, water or electrics where required
• Repairs that can be completed immediately (subject to access and parts)
• Safe temporary measures where appropriate to restore basic hot water
• Clear explanation of the cause, your options, and what needs doing next

When this service is the right fit

Call for an emergency visit if you have no hot water at all, especially during cold weather or when the property must remain habitable. It is also appropriate if the boiler is showing fault codes, repeatedly locking out, losing pressure, or you suspect a leak affecting the hot water system. Landlords and small commercial premises often use this service to reduce downtime and protect occupant welfare.

How the emergency call-out works

You will be asked a few quick questions so the engineer arrives prepared, including what type of system you have (combi, system boiler, cylinder) and any symptoms you can see. On arrival, the priority is to make the system safe, then confirm the fault through testing and inspection. If a repair can be completed immediately, it will be carried out; if parts are needed, you will be given practical options for a temporary restore (where safe) and a clear plan for the follow-up repair.

After the visit: what happens next

If a full repair cannot be completed on the first visit, you will be advised on safe use of the system until the return appointment. You will also receive guidance on preventing repeat issues, such as pressure management, basic control settings, and when servicing is due. Where relevant, a follow-up repair can be arranged with the right parts and enough time to complete the job properly.