Emergency No Heating
If your central heating has stopped completely, an emergency no heating visit focuses on getting you safe and warm again as quickly as possible. The priority is to assess the system, identify the cause of the failure, and restore heat and hot water where it can be done safely.
More information
What an emergency no heating visit covers
An emergency attendance is designed for total loss of heating, especially in cold weather or where vulnerable occupants, tenants, or customers are affected. The visit typically includes:
- Initial safety checks on the boiler and heating system before any reset or repair
- Fault finding on common causes such as low pressure, ignition failure, failed controls, pumps or motorised valves
- Safe isolation of the appliance or parts of the system if a fault presents a risk
- Steps to restore heating and hot water where possible (reset, repressurise, bleed, replace minor components if available)
- Clear explanation of the fault, what was done, and what is required next if parts are needed
When this service is the right fit
Book an emergency no heating call-out if your boiler will not fire, radiators are cold throughout the property, or you have no heating and no hot water. Landlords often use this service when tenants have a complete loss of heating and need urgent action. Small premises may also need rapid support to keep the space usable and protect pipework during cold spells.
If you smell gas or suspect a gas leak, prioritise safety first and contact the National Gas Emergency Service on 0800 111 999.
How the emergency visit works
You will be asked a few quick questions to understand the symptoms and the type of system you have. On arrival, the engineer will carry out checks, then test likely causes in a structured way to avoid unnecessary disruption. Any work on gas appliances is carried out to current Gas Safe requirements, and you will be kept informed before any chargeable work proceeds.
What happens after the heating is back on
If the issue is resolved, you will be advised on simple steps to prevent repeat faults, such as pressure management and correct thermostat settings. If a longer repair is needed, you will receive a clear plan for parts, timescales, and any temporary measures to keep the property safe and usable. Where appropriate, follow-up repair or servicing can be arranged to improve reliability.
Frequently Asked Questions
How quickly can you attend for no heating?
What should I check before booking an emergency no heating visit?
Can you usually fix no heating on the first visit?
Is it safe to keep trying to reset the boiler?
Will I get a clear price before work starts?
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