Emergency Heating & Gas Call-Out

What an emergency heating and gas call-out covers

This service is designed for situations where waiting is not practical or safe. You can expect a focused visit to assess the fault, carry out immediate safety checks, and take practical steps to get essential services back on.

Typical outcomes include:

• Rapid fault-finding on boilers, central heating and gas pipework.
• Making the system safe, including isolating unsafe appliances or sections.
• Restoring heating and hot water where a safe, same-visit repair is possible.
• Temporary measures to keep you safe and reduce disruption until a full fix.
• Clear explanation of the cause, options, and what will be required next.
• Advice on safe operation and any do not use instructions.

When you should book this service

This call-out is best suited to urgent, safety-critical, or high-impact issues, such as:

• No heating or hot water in cold weather.
• Boiler breakdowns, lockouts, or repeated loss of pressure.
• Suspected gas leaks, unusual gas smells, or hissing near pipework.
• Carbon monoxide alarm activation or symptoms that suggest a flue issue.
• Leaks affecting the boiler, heating system, or nearby electrics.
• Small commercial sites where heating or hot water downtime impacts operations.

What happens during the visit

The visit is structured to get to the point quickly and safely:

1. Initial checks: symptoms, recent changes, error codes, and visual inspection.
2. Safety checks: targeted checks on the relevant appliance and pipework in line with gas safety requirements.
3. Make-safe actions: isolating gas or water if needed and advising on next steps.
4. Repair where possible: minor fixes and adjustments when safe and achievable on the spot.
5. Explain and confirm: you get a clear summary, what’s been done, and what’s still required.

After the call-out

If parts, further testing, or additional work is needed, you will be given a clear plan. Where appropriate, this may include booking a return visit, recommending servicing or follow-on repairs, and providing notes you can share with tenants or facilities staff.