Emergency Frozen Pipe Assistance

What emergency frozen pipe assistance covers

When a pipe freezes, pressure can build and fittings can fail without warning. This service focuses on fast fault-finding and safe, controlled resolution.

• Rapid diagnosis of frozen sections and likely causes
• Safe thawing methods to restore water flow where possible
• Isolation and control of leaks from split pipes or joints
• Temporary measures to reduce further damage until a permanent repair is completed
• Checks for secondary issues, such as failed valves or damaged fittings
• Practical guidance on preventing repeat freezing

When to call for urgent help

This service is most relevant if you have no water, very low pressure, visible frost on pipework, or signs of a burst. It is also important if a leak is affecting electrics, ceilings, or neighbouring areas, or if the property is vacant and you cannot monitor it. Landlords and small commercial sites often use emergency attendance to protect tenants, stock, and the building.

What to expect on the day

You will be asked a few quick questions to prioritise safety and access, then the issue is assessed on arrival. The aim is to isolate risk first, then restore supply in a controlled way. You will be kept informed on what has been found, the safest next steps, and any options for repair.

After the immediate issue is under control

Once water is restored or the leak is contained, you will get clear advice on next actions. This can include improving insulation, adjusting pipe routes, or fitting protection measures to reduce future freezing. If a permanent repair is needed, it is normally planned as the next practical step once conditions allow.