Emergency No Water Supply

What emergency no water supply covers

This service is designed for urgent loss of mains water to a home, rental property, or small commercial premises. The aim is to confirm where the supply has been lost and restore it as quickly and safely as possible.

• Initial checks to confirm whether the issue is internal or a wider network outage
• Tracing the supply route and testing stop taps, internal isolation valves, and pressure
• Identifying common causes such as failed stop taps, leaks, frozen pipework, or blocked pipework
• Locating and repairing leaks where accessible and safe to do so
• Temporary isolation and make-safe work to protect the property if an immediate full repair is not possible
• Restoring flow and pressure, then checking for further leaks and safe operation

When this service is most relevant

Call for an emergency visit if:

• There is no cold water at multiple taps or throughout the property
• Water has stopped suddenly after building work, a leak, or turning a valve
• You suspect a burst pipe, especially if you can hear water or see damp patches
• The property is vacant or a tenant has reported loss of supply and you need it resolved fast
• The issue is affecting hygiene, food safety, or business operation

If only one tap or one appliance is affected, it is often a local fault. If the whole street is out, it may be a water mains issue and the water supplier may need to attend.

What happens during the visit

You can expect a calm, methodical approach:

1. Quick assessment of the symptoms and any recent changes (leaks, cold weather, building works).
2. Checks at the internal stop tap and any external stop valve if accessible.
3. Testing for pressure and flow to narrow down where the supply is being lost.
4. Targeted repair or isolation of the fault, then re-testing to confirm the supply is restored.

Where parts are needed or access limits an immediate fix, the priority is to make the system safe and stable, then agree the next steps.

After your water is back on

Once flow is restored, you will be advised on:

• Whether the issue is likely to recur and how to reduce the risk
• Any follow-up repairs recommended (for example, replacing a seized stop tap)
• Checks worth doing over the next 24 hours, such as monitoring for slow leaks
• Practical notes for landlords or site managers, where documentation is helpful