Emergency Plumbing Call-Out

What an emergency plumbing call-out covers

Emergency call-outs focus on controlling the situation quickly, then completing a safe, durable repair where possible.

• Leaks and burst pipes, isolation and pipework repairs
• Blocked toilets, sinks and waste pipes, clearing and testing
• No water supply, low pressure and stop tap issues
• Overflowing tanks and cistern faults
• Hot water problems where urgent restoration is required
• Fault finding, temporary making-safe measures, and follow-up recommendations

When this service is the right fit

Call out urgently if there is active water escape, signs of flooding, sewage backing up, or you cannot isolate the water. It is also suitable when a leak is affecting electrics, ceilings, or neighbouring properties, or when a commercial unit risks downtime.

How the call-out works

You will be asked a few quick questions to understand the risk and help you take immediate steps, such as isolating the water. On arrival, the engineer will locate the cause, explain the options in plain terms, and proceed with the agreed approach. Where specialist parts are needed, the priority is to make the system safe and stable, then arrange the next visit.

After the emergency

You will be told what was done, what to watch for, and any recommended follow-up to prevent recurrence. If the issue has caused damage or is likely to return without further work, you will receive clear next steps so you can plan repairs without guesswork.