Water Quality Investigation

What a water quality investigation covers

A structured check of your cold and hot water supply to identify why quality has changed and what to do next.

• Review of symptoms: taste, odour, colour, staining, scale build-up, poor flow
• Checks at key outlets and supply points to narrow down where the issue starts
• Assessment of likely causes such as hardness, sediment, corrosion, stagnation, or cross-connection
• Advice on protecting pipework, boilers, cylinders and appliances from limescale and contaminants
• Clear recommendations, which may include flushing, repairs, filtration, or a water softener

When this service is most useful

• You have recurring limescale on taps, shower screens or kettles
• Water has a chlorine or metallic taste, or a musty or sulphur smell
• Hot water seems worse than cold water
• You are moving into a property and want confidence in the supply and pipework
• Tenants report water quality issues and you need a clear, documented plan

What happens during the investigation

You will be asked a few questions about when the issue started, which outlets are affected, and any recent work on the plumbing. Checks are then carried out methodically to isolate the source, followed by a straightforward explanation of findings and options. Where additional testing is needed, you will be advised on the most sensible next step.

After the investigation: next steps

You receive practical recommendations prioritised by impact and urgency, so you can choose the right fix without guesswork. If installation or remedial work is required, it can be planned to minimise disruption and protect your plumbing system long term.