Water Softener Service

What a water softener service covers

A routine service checks how well your softener is performing, confirms it is set up correctly for your household, and helps extend the life of the unit.

• Test water hardness before and after the softener
• Inspect pipework, valves, bypass and connections for leaks or wear
• Check brine tank condition and salt usage
• Clean key components where appropriate and safe to do so
• Confirm regeneration is working and adjust settings if needed
• Identify signs of scaling, blockages or reduced flow
• Provide clear next steps if parts are worn or repairs are needed

When this service is most useful

• You have noticed limescale returning on taps, kettles or shower screens
• Water pressure or flow seems reduced
• The unit is using more salt than usual, or not using salt at all
• You have moved into a property with an existing softener and want it checked
• You are a landlord or small business needing predictable maintenance and fewer call-outs

What to expect on the day

The engineer will inspect the softener, test water hardness, and check the unit is operating correctly for your water conditions and usage. If adjustments are needed, settings are updated and the system is rechecked to confirm results. You will be told what was done, what was found, and any recommended follow-up work.

After the service: ongoing performance and protection

You will have a clearer idea of how your system is performing and what to do next to keep it that way. Where relevant, you will get practical guidance on salt type and levels, expected usage, and what to watch for between services. If a repair or part replacement is advised, you can decide on the next step with a clear explanation of options.