Drainage Issue Investigation

What the service covers

If your drains keep playing up, this service is designed to identify the root cause and reduce the risk of repeat call-outs. The investigation can cover:

• Recurring blockages, slow-draining sinks, baths, showers or gullies
• Bad smells, gurgling, bubbling, or water backing up
• Intermittent problems that are hard to replicate
• Suspected partial obstructions, build-up, or flow restrictions
• Checks to help pinpoint whether the issue is local to one outlet or affecting the wider run
• Clear findings and practical recommendations for the next step

When this investigation is most useful

This service is a good fit if you have tried basic measures but symptoms return, or if the impact is affecting tenants, customers, or day-to-day use. It’s also useful where you need a documented, professional view of what’s causing the problem before approving remedial work.

What happens during the visit

We start by discussing the symptoms and when they occur, then carry out targeted checks and tests to narrow down the fault. Depending on the site and access, we may isolate sections of the system, test flow and observe how fixtures respond to help locate the likely point and type of restriction.

What you get afterwards

You will receive a clear explanation of the findings and the options to resolve the issue. Where there is more than one possible route, we outline the pros and cons so you can choose the most sensible fix for the property and budget.

If remedial work is needed

If we identify a straightforward repair, we can often advise how to resolve it quickly. If the issue is more complex, we will recommend the next appropriate step, for example further inspection, access work, or planned clearance, so you can avoid unnecessary disruption.