Plumbing Fault Investigation

What a plumbing fault investigation covers

A fault investigation focuses on finding the root cause and setting out practical next steps. It typically includes:

• A review of symptoms (when it happens, what’s affected, any recent changes)
• Visual checks of accessible pipework, fittings, isolation valves and sanitaryware
• Targeted testing to narrow down the fault (for example pressure and flow checks)
• Tracing likely routes and identifying weak points or hidden defects
• Clear findings, with recommended remedial options and priorities

When to book an investigation

This service is most useful when you want certainty before approving repairs, especially if you are dealing with:

• Intermittent leaks, damp patches or unexplained water marks
• Low or fluctuating water pressure
• Recurring blockages or slow draining after previous clearing
• Noisy pipework, air in the system or water hammer
• Unexplained drops in system performance in a property you manage

What happens during the visit

You’ll be asked a few focused questions first, then checks and tests are carried out in a logical order to avoid unnecessary strip-out. Where access is limited, you will be advised on the safest, least disruptive options to confirm the cause. If an urgent safety issue is found, immediate steps can be discussed to reduce risk.

What you get afterwards

You receive a clear explanation of what was found and what it means for your property. Recommended repairs are set out in plain English, with priorities so you can plan work sensibly. If follow-on work is needed, the investigation results help ensure the repair is targeted and cost-effective, rather than exploratory.