Investigations & Diagnostics
Water Loss Investigation
A water loss investigation is a structured visit to find the reason for unexplained water use or suspected hidden leaks. It focuses on testing and fault-finding so you can stop waste, reduce the risk of damage, and plan the right repair with confidence.
More information
What a water loss investigation covers
When the signs point to a leak but the source is not obvious, this service helps you get clear answers.
- Review of symptoms and recent changes in usage
- Water meter checks and isolation tests to confirm ongoing loss
- Visual inspection of accessible pipework, fittings and common problem areas
- Targeted testing to narrow down the likely location and cause
- Identification of faulty components (for example, a leaking toilet fill valve or dripping safety discharge)
- Practical advice on containment and the most appropriate repair options
- A clear summary of findings and recommended next steps
When this service is the right fit
This is ideal if you need a professional diagnosis before committing to repair work, or you want evidence-based recommendations.
Common reasons to book include:
- A sudden or gradual increase in water bills
- A water meter that moves when all outlets are turned off
- Damp patches, mould, musty smells, or recurring condensation in one area
- Unexplained loss of pressure or poor flow at certain taps
- Regularly topping up a sealed heating system with no visible leak
What to expect during the visit
The aim is to work methodically, explain what is being checked, and avoid guesswork.
Typically this involves:
- A brief discussion of the issue and any patterns you have noticed
- Step-by-step checks to confirm whether the loss is internal, external, or appliance-related
- Tests designed to isolate sections of the system and narrow the fault
- A clear explanation of what has been ruled out, what has been found, and what to do next
After the investigation
Once the cause is identified, you will have a clear route forward.
You can expect:
- Options for repair, with priorities if the issue is urgent
- Guidance on temporary measures to limit damage until works are completed
- A written or emailed summary if you need it for records, landlords, or insurers
- Advice on monitoring usage after repairs to confirm the issue is resolved
Frequently Asked Questions
How do I know if I need a water loss investigation?
Book an investigation if your water use has increased without a clear reason, or if you suspect a hidden leak. Typical signs include a moving meter when everything is off, damp patches, or persistent low pressure.
Will you always be able to find the exact leak location?
In many cases we can identify the cause and narrow the location enough to plan the repair. If the issue is buried or intermittent, the outcome may be a likely zone and a recommended next step to confirm it with minimal disruption.
How long does a water loss investigation take?
It depends on the property size, access, and how clear the symptoms are. Most investigations are completed in one visit, but complex cases may need a follow-up test or return visit.
Can the repair be done at the same time?
If the fault is simple and accessible, repairs may be possible on the day subject to time and parts availability. If not, you will get clear recommendations and a plan for the next visit so you can proceed without guesswork.
Can you provide information I can share with my insurer or managing agent?
Yes, we can provide a clear summary of what was tested, what was found, and the recommended remedial work. This can help support an insurance query or maintenance decision, even if repairs are scheduled separately.
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